Helping Expedia refine and align key marketing processes

Marketing processes

A need for more integrated campaigns after organisational change in Marketing

The challenge

Following organisational changes within its Marketing function, Expedia recognised that its marketing processes – particularly media and campaign planning – were not fully aligned. There was a need to refine processes, clarify team roles and create a more cohesive, forward-looking planning approach.

What we did

We helped Expedia clarify its operating model and Marketing team responsibilities, introduced an annual planning framework, and co-created better campaign and media planning processes. We mapped out clear stages, decision points and governance, empowering teams to work together with greater clarity and alignment.

The outcome

Media, campaign and annual planning processes are now aligned, with a shared system and language between teams. Clearer roles support more efficient collaboration, while more strategic planning helps reduce reactivity and supports stronger long-term investment decisions.

What we love

We loved this project’s combination of strategic thinking and practical delivery. Bringing teams together to co-create processes resulted in robust, tangible outcomes. It’s particularly satisfying to help create clarity in a complex organisation, and to help teams to plan more effective campaigns.

Ready to build
measurable confidence
in Marketing?

If you’re looking to create strategic clarity, increase in-house expertise or build momentum through more effective ways of working, we’d love to hear from you.

[email protected]

+44 (0) 7825 115 793