1 General

1.1 At Blue Feathers we take your privacy seriously. This Privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


2 Information about us

2.1 This site is operated by Blue Feathers Limited (we, our or us). We are registered in England and Wales under company number 11077862. Our registered office is at 41 King’s Court North, 189 King’s Road, London, SW3 5EQ, UK. Our VAT number is 283 1271 13.


3 Information we may collect from you

3.1 We may collect and process the following data about you:
3.1.1 information that you provide by filling in forms on the Site;
3.1.2 information from surveys that we use for research purposes, if you choose to respond to them;
3.1.3 communications you send to us;
3.1.4 and details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.


4 IP addresses and cookies

4.1 We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

4.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve the Site and to deliver a better and more personalised service. They enable us to:
4.2.1 estimate our audience size and usage pattern;
4.2.2 and recognise you when you return to the Site.

4.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Site.


5 How we process and store your information

5.1 For the purpose of the Data Protection Act 1998, the data controller is Blue Feathers Limited.

5.2 The data that we collect from you is processed by staff who work for us or for one of our service providers.

5.3 All information you provide to us is stored securely.

5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.


6 Uses made of your information

6.1 If you submit information to us, we may use the information held about you in the following ways:
6.1.1 to provide you with information that you request from us or which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication;
6.1.2 to ensure that content from the Site is presented in the most effective manner for you and for your computer;
6.1.3 and to notify you about changes to our services.


7 Disclosure of your information

7.1 We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect our rights, property, or safety or those of our clients or other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


8 Your data protection rights

8.1 Under data protection law, you have the rights including:

  • Your right of access – You have the right to ask us for copies of your personal information
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to data portability– You have the right to ask that we transfer the information you gave us to another organisation, or to you in certain circumstances.

You are not required to pay for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at Blue Feathers Limited, 41 King’s Court North, 189 King’s Road, London, SW3 5EQ, UK or susie@bluefeathers.co.uk if you wish to make a request.

8.2 The Site may, from time to time, contain hyperlinks to and from internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such sites.


9 How to complain

9.1 If you have any questions, comments or requests regarding this Privacy notice, please feel free to contact us in any of the following ways:

  • by email at susie@bluefeathers.co.uk;
  • by telephone on +44 (0) 7825 115 793; or
  • by writing to us at Blue Feathers Limited, 41 King’s Court North, 189 King’s Road, London, SW3 5EQ, UK.

9.2 You can also complain to the ICO if you are unhappy with how we have used your data.  The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  Helpline number: 0303 123 1113


10 Updates

10.1 We reserve the right to change this privacy notice from time to time by changing it on the Site. This privacy notice was last updated on 23rd May 2022.