Creating a compelling customer value proposition for Primark
The challenge While price is a core strength for Primark, broader drivers of value perception were not being leveraged. The business needed…
Cambridge University Press & Assessment faced a complex brand challenge following the merger of its publishing and assessment businesses. With multiple Cambridge offers in market, the organisation needed a clearer brand strategy that everyone could get behind, and a simpler brand landscape for customers.
We defined a clear purpose, vision and positioning for Cambridge International Education, centred around its impact on learners and supported by a simplified, customer-led brand architecture. We designed the rollout plan and created future-facing brand drivers to guide product development, thought leadership and communications.
A united organisation with a distinctive, motivating brand positioning. The brand is easier for customers and colleagues to navigate and more consistent across touchpoints, while greater cross-functional collaboration has raised the profile and value of brand internally.
I am so impressed with the team at Blue Feathers. It is rare to work with an agency who listen so carefully to capture the sector and organisational context, and who help us to focus on the things that matter. The team have that perfect dual focus of getting the strategy right but also making swift progress thanks to their pragmatic, action-oriented approach.
If you’re looking to create strategic clarity, increase in-house expertise or build momentum through more effective ways of working, we’d love to hear from you.
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