Connects customer insight, commercial thinking and creativity to drive growth
Jess works at the intersection of brand, customer experience and commercial strategy, helping organisations put customers at the heart of decision-making.
She brings together data, insight and creativity in a clear and engaging way to shape brand and marketing strategies that drive both business growth and customer happiness. For Jess, it’s not just about finding the right solution, but also bringing everyone with her on the journey to build it.
Jess has extensive experience across telecoms, financial services and home services, with brands including BT, Sky, Capital One and Virgin Media. This has given her a deep understanding of complex competitive markets and the instinct to identify where there is scope for differentiation.
Our clients rely on her ability to join the dots, quickly get to the heart of a challenge and work collaboratively.
Jess brings: Boundless energy, curiosity and a customer-first mindset.