Michelle is a brand and communications strategist with experience working for blue chip companies, government bodies and national charities, including E.ON, Severn Trent, National Grid, Shelter, Food Standards Agency and British Red Cross. With a degree in psychology, Michelle likes using her skills to identify what drives and motivates customers and colleagues. Charming, tenacious and persistent, Michelle is passionate about customer experience and enjoys facilitating workshops to unearth actionable insight for clients.